Returns & Refund Policy

Last updated: 18 August 2026

We hope you love getting Naughty. If something isn't right with your order, please contact us and we'll do our best to sort it out.

Nothing in this policy affects your statutory rights.

Food Products

Because Naughty Sauce is a food product, we may be unable to accept certain returns for change of mind, particularly where a product has been opened, its seal has been broken, or it cannot safely be resold.

Please contact us before returning anything.

Damaged, Faulty or Incorrect Products

If your Naughty Sauce arrives:

• Broken

• Leaking

• Damaged

• Faulty

• Incorrect

• Or otherwise not as described

please contact [CUSTOMER SERVICE EMAIL] as soon as possible.

Include your order number, details of the problem and, where possible, photographs of the product and packaging.

Please do not consume a product if its bottle, lid or seal has been damaged or compromised.

Where appropriate, we'll offer a replacement, refund or other remedy in accordance with your statutory rights.

Change of Mind

If you change your mind about an unopened product, contact us at info@naughtysauce.co.uk before attempting to return it.

We'll let you know whether the product is eligible for return and provide instructions where applicable.

Please don't send products back without contacting us first.

Refunds

Where a refund is agreed, it will normally be made to the original payment method.

Your bank or payment provider may take additional time to process the refund after it has been issued.

Return Shipping

If a return is necessary because we supplied an incorrect, faulty or damaged product, we'll provide instructions regarding the return and any applicable return costs.

For an eligible change-of-mind return, the customer may be responsible for the cost of returning the product where permitted by law.

Contact Us

For returns, refunds or problems with an order:

Email: info@naughtysauce.co.uk

Please include your order number whenever possible.

Naughty Sauce / Naughty Eats Ltd